Terms & Conditions

Paying for your JimmyCrystalOnline.com order constitutes the acceptance of our terms and conditions outlined below.  Goods remain the property of JimmyCrystalOnline.com until payment is received in full. We strive to design and create product pieces with the utmost dedication and quality of care.

Please note that all items are custom hand-made by Artisans in New York city using superior quality Swarovski Elements. Once we receive your order, it will take approximately -6 weeks to make and ship out. This process includes an onsite Quality Assurance Inspection at our distribution centre prior to shipping your order.

All gift vouchers purchased from partner sites cannot be used in conjunction with any other promotional codes or discounts offered by JimmyCrystalOnline.com

If you have any questions or concerns regarding our products or customer service issues, please contact us.

Email: To send an email please use our Contact Us form

Phone: 1-866-502-7082

SHIPPING

Shipments should reach you within two to six weeks of order confirmation. The accuracy of the shipping address is the responsibility of the purchaser. Please ensure that you indicate any pertinent information required to deliver the package in a timely manner, including company name, apartment numbers and buzzer numbers. If there is a change in the shipping address, please notify us within 24 hours of placing the order. If a package is returned due to an error in the shipping information provided by the purchaser, you will be responsible for the charges to reship.


CANADA SHIPPING FEES

    Shipments within Canada: $15 flat rate, ground service

  •     Shipments within Canada over $250 include FREE SHIPPING
  •     All orders include shipping, handling and insurance in the final cost
  •     All orders will have a tracking number that will be emailed once the order has shipped
  •     Please allow four to six weeks for shipments in Canada. For in-stock items please allow for two weeks.

USA SHIPPING FEES

  •     Shipments within USA: $15 flat rate, ground service
  •     Shipments within USA over $250 include FREE SHIPPING
  •     All orders include shipping, handling and insurance in the final cost
  •     All orders will have a tracking number that will be emailed once the order has shipped
  •     Orders shipping to the US will require a physical address. We cannot ship to PO Boxes.
  •     Please allow for two weeks for shippments in the USA

RETURNS and EXCHANGES

We want to ensure that your purchases are made with confidence. In the case where you are unsatisfied with your purchase, we will gladly arrange for an exchange or refund.

Please visit www.JimmyCrystalOnline.com/Returns-Exchanges.html to read more about the process of Returns and Exchanges and to download the Return/Exchange form you must include when shipping your goods back to JimmyCrystalOnline.com

If you have any further questions relating to customer care, please Contact Us

WARRANTY

We understand what it feels like when a single crystal is missing from a glamorous Jimmy Crystal New York product. We offer free crystal replacement on all of our products up to a year after purchase. Whenever a crystal falls off, call our toll free number 1-866-502-7082 and a customer service representative will gladly walk you through the steps to getting your crystal replaced or please Contact Us for step by step warranty instructions

Please visit www.JimmyCrystalOnline.com/warranty/ to read more about the our 1 year Warrantee.