Shipping & Warranty

SHIPPING

Shipments should reach you within two to six weeks of order confirmation. The accuracy of the shipping address is the responsibility of the purchaser. Please ensure that you indicate any pertinent information required to deliver the package in a timely manner, including company name, apartment numbers and buzzer numbers. If there is a change in the shipping address, please notify us within 24 hours of placing the order. If a package is returned due to an error in the shipping information provided by the purchaser, you will be responsible for the charges to reship.

CANADA SHIPPING FEES

  •     Shipments within Canada: $15 flat rate, ground service
  •     Shipments within Canada over $250 include FREE SHIPPING
  •     All orders include shipping, handling and insurance in the final cost
  •     All orders will have a tracking number that will be emailed once the order has shipped
  •     Please allow four to six weeks for shipments in Canada. For in-stock items please allow for two weeks.

USA SHIPPING FEES

  •     Shipments within USA: $15 flat rate, ground service
  •     Shipments within USA over $250 include FREE SHIPPING
  •     All orders include shipping, handling and insurance in the final cost
  •     All orders will have a tracking number that will be emailed once the order has shipped
  •     Orders shipping to the US will require a physical address. We cannot ship to PO Boxes.
  •     Please allow for two weeks for shippments in the USA


Warranty

Thank you for your order with JimmyCrystalOnline.com.
Customer satisfaction is of ultimate importance to us. If there is any problem with your order or product, please review our Policies below.

We understand what it feels like when a single crystal is missing from a glamorous Jimmy Crystal New York product. We offer free crystal replacement on all of our products up to 1 year after purchase. Whenever a crystal falls off, call our toll free number 1-866-502-7082 and a customer service representative will gladly walk you through the steps to getting your crystal replaced or please use the Contact Us form to be emailed step by step instructions.

Caring for your product

Your Jimmy Crystal New York product will maintain its luster for years to come if you follow these simple instructions:

  •     Keep your crystallized product away from extreme tempuratures.
  •     Choose a hard shell case to carry your sunglasses or reading glasses.
  •     Avoid contact with sharp objects.
  •     Always use a dry soft cloth to wipe your Jimmy Crystal New York products.
We are always here to answer any questions you may have and welcome any feedback as we strive for perfection. Please send any questions and comments you have by using the Contact Us form.